Thursday, July 9, 2009

How great is AeroGrow Customer Service?

So, the bad news is, that little snow pea that thought he could...thought he could...couldn't. The little green seedling eventually wilted under the Aerogarden lights. And on of the Mescluns never even sprouted. So out of 14 pods, 12 grew and these two did not:

I went onto Aerogarden's site and submitted a message to their Customer Service telling them that these two pods didn't grow.

Within a day, I got a very nice response from "Mary", who said that two new pods were on the way, along with some advice on how to grow them. And then I got another email with an order form saying that it had been shipped. How cool is that?

No comments: